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MERLIN LEGEND Communications System Release 6.1
Installation
555-661-140
Issue 1
August 1998
Prior Releases Features and Enhancements
Page xliii
Release 4.2 Enhancements (June, 1997)
LEGEND Reporter assists in determining the effectiveness of calling group
agents, assessing the level of service provided to callers, and ascertaining
whether adequate incoming phone lines and agents are available to handle
peak-call load. The SMDR Talk Time option sets up special call records used by
MERLIN LEGEND Reporter. The default is Off, in which case the Release 4.0
SMDR reports are available. If the option is set to On, the following new reports
are provided:
■ Organization Detail Report
■ Organization Summary and Trends Report
■ Selection Detail Report
■ Account Code Report
■ Traffic Report
■ Extension Summary Report
■ Data Report
■ Talk and Queue Time Distribution Report
■ Time of Day Report
■ ICLID Call Distribution Report
■ Facility Grade of Service Report
Maintenance Enhancements
Change to Permanent Error Alarm
Beginning with Release 4.2, the most recent permanent error alarm is not
shown on the System Error Log menu screen but is available as an option from
that screen. For details, refer to the Maintenance section of the technician
guide,
Installation, Programming, and Maintenance.