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MERLIN LEGEND Communications System Release 6.1
Installation
555-661-140
Issue 1
August 1998
Installing Applications
Page 8-13
CONVERSANT
Call Management System for MERLIN LEGEND Communications
System Supervisor’s Guide
Call Management System for MERLIN LEGEND Communications
System Planning Guide and Forms
CONVERSANT
CONVERSANT is an entry-level voice response system that enables
you to run integrated voice response (IVR) applications. CONVERSANT
can automatically answer and route calls and execute telephone
transactions. CONVERSANT consists of the hardware and software that
supports transaction processing, data retrieval, and data entry using a
touch-tone telephone connected to a public telephone network.
!
Security Alert:
Products that are connected through a voice port must be properly
restricted to prevent toll fraud. See Appendix A in Maintenance and
Troubleshooting for more information.
Considerations
CONVERSANT supports a maximum of 24 channels of analog ports, or
up to six IVP4 boards. In a co-resident environment, such as
CONVERSANT and AUDIX Voice Power, the system supports a
maximum of 16 channels. The number of channels assigned to AUDIX
Voice Power can never exceed 12.
Hardware Requirements
The platform for CONVERSANT is the Master Controller III (Tower). The
Master Controller III is a desktop 20 MHz, 486-SX PC with six available
EISA bus slots (with the tape drive installed). It has 8 MB of RAM. It