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MERLIN LEGEND Communications System Release 6.1
Installation
555-661-140
Issue 1
August 1998
New Features and Enhancements
Page xxv
Release 6.1 Enhancements (August 1998)
A calling group containing a single non-local member can be used for
the same purposes as a calling group containing local extensions,
including:
■ Night Service. Night Service coverage can be provided across a private
network to a centralized Automated Attendant, a non-local calling group,
a QCC queue, a DLC, or any individual extension on the remote system,
such as a night bell.
■ Group Coverage. Group Coverage can be provided across a private
network to a VMS, a non-local calling group, a QCC queue, a DLC, or
any individual extension on the remote system.
■ Calling group overflow coverage. Calling group overflow coverage can
be provided by a centralized VMS, a non-local calling group, a QCC
queue, a DLC, or any individual extension on the remote system.
■ Calls directed to another system. Lines connected to remote systems
can be answered by any extension programmed to answer the call, such
as a centralized Automated Attendant or a system operator (QCC or
DLC).
Transfer Redirect
When an Automated Attendant transfers a call to a non-local extension, the
transferring MERLIN LEGEND system monitors the call to ensure that it is
answered. If the non-local extension is not available or the call is not answered
within the transfer redirect timeout period (fixed at 32 seconds), the call stops
ringing at the non-local destination and is redirected to the extension on the
same system as the Automated Attendant that is programmed to receive
redirected calls. This redirect extension can be a QCC queue, a calling group,
or an individual extension.
Direct Station Selector
Now users can press a Direct Station Selector (DSS) button for a non-local
extension to make or transfer calls to that extension. However, no busy
indication is displayed by the DSS for non-local extensions.