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MERLIN LEGEND Communications System Release 6.1
Installation
555-661-140
Issue 1
August 1998
Prior Releases Features and Enhancements
Page xxxvii
Release 5.0 Enhancements (June, 1997)
automatically dials the inside extension or outside telephone number
programmed as the first Personal Speed Dial number (code #01) for the
extension. The system does not permit calls to be transferred, put on hold, or
conferenced. (A user can press the telephone’s Hold button, if it has one, to put
a call on local hold, but the call cannot be redirected in any way. Switchhook
flashes are ignored.)
Personal Speed Dial codes can be programmed from the extension prior to
HotLine assignment (a system programming function). Alternatively, a Personal
Speed Dial code can be programmed from the single-line telephone after
HotLine operation is assigned. However, because of security considerations,
this is a one-time opportunity. Once the Personal Speed Dial number is
programmed, any changes to it or any other extension programming must be
performed using centralized telephone programming.
Any type of inside or outside line that is normally available to a single-line
telephone can be assigned to a HotLine extension. Generally, the HotLine
telephone does not receive calls, and its lines should be set to No Ring.
!
SECURITY ALERT:
If a HotLine extension accesses a loop-start line, that line should provide
reliable disconnect and be programmed for reliable disconnect. Otherwise,
a user at the extension may be able to stay on the line after a call is
completed and then make a toll call.
Group Calling Enhancements
Release 5.0 and later systems include Group Calling features that enhance
group calling operations.
Most Idle Hunt Type
In addition to the Circular (factory setting) and Linear hunt types supported in
earlier releases, a third hunt type distributes calling group calls in an order
based on which agent has waited the longest since transferring or hanging up
on an incoming calling group call. For some applications, this hunt type is more