Filter
Top Products
MERLIN LEGEND Communications System Release 6.1
Installation
555-661-140
Issue 1
August 1998
Prior Releases Features and Enhancements
Page xxxvi
Release 5.0 Enhancements (June, 1997)
■ Calling group distribution
■ ISDN PRI Routing by Dial Plan
■ An extension on the MERLIN LEGEND Communications System
■ Remote access
NOTE:
In the case of remote access calls, the only information that the
application can collect about the caller is the remote telephone
number.
■ A transfer of a call that was answered by a voice response unit
■ A transfer, redirection, or conference of a call that was answered at a
DLC or at a QCC
1. DLCs (Direct-Line Consoles) may use CTI applications. If they do, they
perform the same way as other extensions. A DLC assigned to use a
CTI link application is a
monitored
DLC. When a DLC is used as a
regular operator console and not using a CTI link extension, it is
non-monitored
.
2. Calls to a QCC or non-monitored DLC do not initiate screen
pop at the operator position, but when an operator directs a
call to an extension using a CTI application, caller information
does initiate screen pop. If the DLC is non-monitored, screen
pops can occur after the DLC releases the call.
3. Calls transferred from Cover buttons on non-monitored DLCs do not
initiate screen pop at the destination extension.
HotLine Feature
The Release 5.0 HotLine feature is designed for retail sales, catalogue sales,
and other types of businesses and organizations and is available in all three
modes of system operation. It allows a system manager to program a single-line
telephone extension connected to an 008 OPT, 012, or 016 module as a
HotLine. When a user lifts the handset at the HotLine extension, the telephone