Filter
Top Products
MERLIN LEGEND Communications System Release 6.1
Installation
555-661-140
Issue 1
August 1998
Prior Releases Features and Enhancements
Page xxxv
Release 5.0 Enhancements (June, 1997)
The 008 MLX and 408 MLX modules must have firmware vintage
other than 29. If the module has firmware 29, programming a CTI
link on the module is prevented. An earlier or later vintage
firmware is supported.
Basic Call Control
A CTI link application on a user’s computer can assume basic call control of the
user’s analog multiline or MLX telephone’s SA buttons. Basic call control
includes:
■ Answering calls arriving on an SA button
■ Making calls from an SA button
■ Hanging up calls
■ Hold and retrieving a call on hold at the user’s extension
NOTE:
Transfer and 3-way conference, when handled through a CTI link
application, provide the original caller’s calling number information
or other information to the transfer receiver or new conference
participant, if the user has screen-pop capability.
Screen Pop
Screen pop occurs when the calling number, called number, or other
user-defined identifier (such as account code that a voice-response unit
prompts the caller to dial) is used to display a screen associated with the
far-end party. For example, Caller ID services can be used to support screen
pop on a system that includes a CTI link; using the calling party number as a
database key code, information about a caller automatically appears on the
user’s computer screen when the call arrives at the extension. Depending on
the application, screen pop may be available for calls that arrive on line buttons
other than SA buttons and/or calls that are answered manually at the telephone
rather than by the application.
Screen pop can occur on incoming calls from the following sources: