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MERLIN LEGEND Communications System Release 6.1
Installation
555-661-140
Issue 1
August 1998
Installing Applications
Page 8-11
Call Management System
The two CMS interface card ports on the PC must be connected to two
analog multiline telephone jacks on the same analog multiline telephone
module; these jacks must be operator positions. If two operator position
jacks are not available on the same module, another analog multiline
telephone module must be installed in the control unit to provide these
jacks.
CMS trunks can be loop-start, ground-start, T1-emulated ground-start,
or Primary Rate Interface (PRI).
Up to four CMS external alerts can be used for agents and supervisors.
For example, an alert sounds if the number of calls waiting to be
answered nears a programmed threshold.
Lucent Technologies Attendant
*
can be used to direct callers to the
appropriate CMS group.
To play music for waiting callers, you must attach a Music On Hold
(MOH) product that is compatible with an MOH coupler.
NOTE:
If the customer uses equipment that rebroadcasts music or other
copyrighted materials, the customer may be required to obtain a
copyright license from and pay license fees to a third party such as
the American Society of Composers, Artists, and Producers
(ASCAP) or Broadcast Music Incorporated (BMI). Or the customer
can purchase a Magic-on-Hold system, which does not require that
you obtain such a license, from Lucent Technologies.
Hardware and Software Requirements
The following hardware and software are required for CMS installation:
■ An approved PC with 640K RAM, 3.5-inch floppy disk drive, and a
20-MB hard disk drive
* This application is no longer available for order.