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MERLIN LEGEND Communications System Release 6.1
Installation
555-661-140
Issue 1
August 1998
Prior Releases Features and Enhancements
Page xxxix
Release 5.0 Enhancements (June, 1997)
Enhanced Calls-in-Queue Alarm Thresholds
Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the
real-time status of the calls waiting in the queue according to the behavior of
programmed Calls-in-Queue Alarm buttons. In earlier releases, only one
Calls-in-Queue Alarm Threshold setting is available to activate the LEDs at
programmed Calls-in-Queue Alarm buttons for a calling group.
Using all three levels, the system manager sets Threshold 3 to the highest
value, Threshold 2 to a middle value, and Threshold 1 to the lowest value. A
Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the
following ways:
■ If the number of waiting calls is less than the value programmed for
Threshold 1 or drops below that level, the LED is unlit.
■ If the number of waiting calls is greater than or equal to the Threshold 1
value but less than the Threshold 2 value, the LED flashes.
■ If the number of waiting calls is greater than or equal to the Threshold 2
value but less than the value for Threshold 3, the LED winks.
■ If the number of waiting calls is greater than or equal to the highest value,
Threshold 3, the LED lights steadily.
NOTE:
A DSS (Direct Station Selector) button that is used as a
Calls-in-Queue Alarm button can only indicate two threshold levels,
either by flashing or by lighting steadily. If a calling group must use
this type of Calls-in-Queue Alarm button, only two threshold levels
should be programmed.
If all three thresholds are set to the same value, the result is one threshold only
with LED state either off or on (steady). If two values are the same, then the
result is two alarm levels (flash, steady). The factory setting is one call for all
three thresholds with LED states of off and steady.
An external alert only signals when the number of calls in the queue meets or
exceeds the programmed Threshold 3 value.