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Mitel NuPoint Messenger Technical Documentation - Release 7.0
the name in the mailbox should be the name of the recipient group, such as “Sales Bulletin
Board,” users must remember to state their names at the beginning of their messages. This
name override capability is enabled through feature bit 123 (Announce broadcast mailbox name)
in the mailbox FCOS. With this feature, if you do not record a name in the broadcast mailbox, the
mailbox number is announced. In addition, answers to the messages are also broadcasted.
Without this feature, the server announces the name of the broadcast message originator, if that
person is a server user. In this case, answers to a message go to the sender only. Outside
callers must remember to announce their names if they want recipients to know who sent the
message.
Passcode
You can change the passcode in the broadcast passcode mailbox and have it transmitted to all
mailboxes in the distribution. This feature is enabled through feature bit 231 (Passcode
Broadcast Mailbox) in the mailbox FCOS.
Multiple Mailbox Greetings
Mailboxes with multiple mailbox greetings defined broadcast each individual greeting as it is
created or modified, and a recipient mailbox is checked to see if its FCOS has feature bit 175
(Receive broadcast greeting) or feature bit 179 (Receive broadcast name), or feature bit 232
(Allow receipt of passcode broadcasts). Mailboxes generating broadcast greetings that also have
multiple mailbox greetings enabled can only send messages to recipient mailboxes that also have
multiple mailbox greetings enabled.
Broadcast Message Waiting Status
The server also has the ability to automatically send the message waiting status of a mailbox to a
distribution list of mailboxes without sending the actual message. This is useful in a business
where any one of a number of people can respond to a message, but only one person needs to.
A single response eliminates redundant answers to a message, thereby raising staff productivity
and satisfying the sender of the message.
Example of Use
In a brokerage firm, any of six account executives can respond to potential clients’ requests for
information. If the request results in a sale, the account executive who answered the request
receives credit for that sale.
Broadcasting the message waiting status of a mailbox gives this firm an easy and efficient way to
pass these potential sales on to its brokers. The brokerage first routes all prospects to a main
mailbox in which they can leave requests. When callers leave requests, the server automatically
turns on the message waiting lights on brokers’ phones. The first available broker then logs into
the main mailbox and responds to the request.
Configuration Requirements
The broadcast message waiting status capability uses a server feature plus distribution list 01 of
a mailbox:
• You must include feature bit 134 (Broadcast message waiting only) in the FCOS assigned to
a mailbox before it can send its message waiting status to a distribution list.
• You must also set up distribution list 01 of a mailbox to include all the destination mailboxes
to which to send the message waiting status of the main mailbox.
Multiple Mailboxes per User
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Copyright 2002, Mitel Networks Corporation 96