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Mitel NuPoint Messenger Technical Documentation - Release 7.0
Wait Prompt
When the Wait prompt is enabled, the server issues the prompt “Please enter a mailbox number,
or wait” immediately after the server greeting is played. The default value is Y (enabled).
To disable this prompt, you must enter N. In some cases, you must disable the Wait prompt for
any number of reasons, among them:
• To record the company greeting (administrator’s mailbox greeting) and the Wait prompt in the
same voice. The text of the Wait prompt is recorded as the last sentence of the company
greeting.
• When neither a system attendant’s number nor an attendant’s mailbox is defined, and the
Wait prompt is enabled, callers who wait are thanked for calling, then disconnected.
• If you disable the Wait prompt and are using the Dial-by-Name function, you must record the
“Press [digit] to dial by name” prompt in your own voice. The server prompt for Dial-by-Name
plays if the Wait prompt is enabled.
Administrator’s Mailbox Number
The initial software installation contains 10 possible default administrator’s mailboxes. They are
as follows:
98 9999998
998 99999998
9998 999999998
99998 9999999998
999998 99999999998
Since the default dialing plan is 3,3,3,3,3,3,3,3,3, the default administrator’s mailbox number is
998. If the ninth position digit is changed to any number between 2 and 11, the default
administrator’s mailbox number should be changed to the corresponding 9.....8 number. An error
message is generated if the number does not match the mailbox dialing plan.
The administrator’s mailbox can be any mailbox number on the server; but if you select a mailbox
number other than one of the defaults, you must create the mailbox before it can be used. The
mailbox number you select must be allowed by the Dialing Plan.
Note: For server security, you should change the administrator’s mailbox number from the default. (See
“Mailboxes” in the task list for administrator’s mailbox procedures, Volume 2 of this manual.)
The administrator’s mailbox number has special privileges:
• The administrator’s mailbox day and night greetings are the day and night company
greetings. If you do not record one or both of these greetings, the default (“Welcome to the
message center”) is played instead.
• Distribution lists that are created from the administrator’s mailbox are server-wide master lists
that can be used by any mailbox owner on the server.
• The system administrator may add/delete/modify mailboxes over the telephone, from the
Telephone Administration Menu.
Attendant’s Mailbox Number
The initial software installation contains 10 possible default attendant’s mailboxes. They are as
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Copyright 2002, Mitel Networks Corporation 23