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Mitel NuPoint Messenger Technical Documentation - Release 7.0
Initial greeting heard by callers who dial into a voice processing system.
Server maintenance console
The video display monitor and keyboard, (the terminal) connected to the server.
Server superuser
When FPSA is activated, the only person who has unlimited access to all server menus. This
classification is the widest level of access.
Shared extension mailbox
A kind of tree mailbox used when several people share one telephone. Each user has a
personal mailbox, which is a child mailbox of the shared extension (parent) mailbox. Callers
leave a message by pressing a digit to chose a user.
Site Tutorial
A company-specified tutorial that you can create for your users. It is a form of greeting.
SMDI
Simplified Message Desk Interface. A standard call data packet format used in Centrex
applications.
Soft play prompt
An instruction from the NuPoint Voice application that can be interrupted by pressing a key on
the telephone keypad. The keypress must send a DTMF tone to the server to interrupt the
instruction. See also Prompts.
Standard tutorial
A tutorial supplied that is set to play by default when a new mailbox is created and logged into
for the first time. Sometimes called user tutorial, new user tutorial, and NuPoint Voice tutorial.
Station
Telephone set.
System attendant
See Attendant.
TCOS
Tenant Class of Service; a mailbox option used with the SMDI integration. This feature
governs mailbox interaction between user communities.
TDD
Telecommunications Device for the Deaf; a terminal used by a hearing-impaired person to
communicate over telephone lines. A TDD operator relays information from the TDD to another
party, and types in any spoken information, which is sent back to the TDD.
Tie trunks
Private telephone circuits used to connect two or more telephone systems together, or to connect
a telephone system to a voice processing system.
Time stamp
Voice prompts that inform a user
of the time and date each message was recorded.
©
Copyright 2002, Mitel Networks Corporation 209