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Mitel NuPoint Messenger Technical Documentation - Release 7.0
• Mailbox owners can press either the zero or star (*) key, before or after entering their mailbox
number, to log in. (The zero option is essential when telephones at the installation-site do not
have a * key.)
Automatic access to the attendant on time out (that is, when the caller waits in response to the
“Please enter a mailbox number or wait” prompt) can be provided, if necessary, by assigning a
Greeting-Only class of service to the attendant’s mailbox. The attendant’s mailbox can then be
used only to make messages of the day.
Pre-Company Name Dial String
The NuPoint Voice application outputs this dial string immediately after going off-hook, and before
playing the Company Greeting (either the standard “Welcome to the message center” prompt, or
the Administrator’s mailbox greeting).
This string is used only if the NP Receptionist (Receptionist) optional feature has been installed
on your server,
and
employees can manually call forward their phones directly to the message
center number. In this situation, an NP Receptionist port may inadvertently be connected to one
of the ports that is running the message center application. The pre-company name dial string
forces NP Receptionist to drop the call, and instructs the server to wait a designated number of
seconds before playing the company greeting.
There is no pre-programmed default.
• The pre-company name dial string must include a pound sign (#). You can configure DTMF A
(fourth column DTMF key) in place of the pound sign if the PBX recognizes the pound tone
as a code for some other function. The port that answers the call issues this tone, which
forces NP Receptionist to release the call. Be aware that callers and mailbox owners always
hear this dial string when a mailbox is reached through the NuPoint Voice application.
• To give the PBX time to make the connection before the company greeting is played,
program a series of plus signs (+++) after the # or A. Each + in the NuPoint Voice application
configuration means “wait one second.” To determine how many pluses are needed, forward
one station to another station, make a test call to the first station, then count the number of
seconds that elapse before the second station rings.
• If the test call showed that it takes two seconds for a forwarded call to connect to the second
extension, for example, use “#++” for the pre-company name dial string.
• You can experiment to find the optimum number of seconds to wait for call connection. If the
first half of the message center greeting does not play when NP Receptionist calls are
forwarded, add more pluses to the string. If there is a long silence before the greeting is
played, delete pluses from the string.
Pre-Mailbox Greeting Dial String
The NuPoint Voice application outputs this dial string immediately after receiving a valid mailbox
number, and before playing the mailbox’s greeting.
This string is used only if 1) the NP Receptionist optional feature has been installed on your
server and 2) employees may manually call forward their phones directly to their mailboxes. In
this situation, an NP Receptionist port may inadvertently be connected to one of the ports that is
running the message center application. The pre-mailbox greeting dial string forces NP
Receptionist to drop the call, and instructs the server to wait a designated number of seconds
before playing the mailbox greeting.
There is no pre-programmed default. The same conditions apply as listed above in “Pre-
Company Name Dial String.”
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Copyright 2002, Mitel Networks Corporation 22