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Mitel NuPoint Messenger Technical Documentation - Release 7.0
divided by one hundred, and the rate is specified to the nearest mil per minute of speech that has
been kept for ten hours.
Other factors in the calculation of charges are:
• A user is not billed for messages that have not been deleted at the time that billing data are
gathered. These messages are eventually deleted, however, and the charges are greater,
since the time on disk has increased.
• No disk usage is accumulated for names or greetings. Charges for these can be included in
the base rates.
• If a message is made with a distribution list, each mailbox that receives the message is
charged for it.
• If a user gives a message, with comments, to another user, the sender is charged for the
original message for as long as it remains on the server. The recipient is charged disk usage
for both the original message, and for the comments, until each is deleted from the mailbox.
Messages Received
Every time a message is left in a mailbox, one of 14 statistics is incremented for that mailbox.
Each message statistic can accumulate up to 4095 messages before it resets to zero. This is
equivalent to 132 messages per day, for a month.
User messages are incremented in two ways:
• When a caller phones his/her own mailbox and “makes a message” for another mailbox, the
recipient’s mailbox counter increases.
• When a user “gives” a message, with comments, to another mailbox, the counter of the
recipient mailbox increases by one. (The message, plus the comments, are counted as one
message.)
Caller messages are incremented in several ways:
• When a caller phones into the server directly and leaves a message.
• When a greeting is delivered for a Greeting-Only mailbox. This includes times when the
mailbox owner logs into his mailbox by pressing the star (*) key while the greeting is playing.
• When a caller phones into the server directly and leaves an urgent message.
• When a caller phones into the server directly, leaves a message, and requests a receipt
response.
Network Rates
Network rates that can be set are grouped as message counts and message lengths.
Network message counts include messages sent, messages sent urgent, messages received,
and messages received urgent. Network message lengths include messages sent, messages
sent urgent, messages received, and messages received urgent. See Table 11-2 for a complete
list of network rate statistics.
Pager Calls
Pager call rates are set by pager system, not by individual pager. Pagers that have the same
access code index are on the same pager system. In the Billing Report, charges for pager calls
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Copyright 2002, Mitel Networks Corporation 152