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Mitel NuPoint Messenger Technical Documentation - Release 7.0
start time for the rotation and the length of time before the server rotates to the next mailbox (24
hours in this example).
Index-Type Rotational Mailboxes
The server assigns a sequential index to each member of the rotational mailbox’s distribution list.
If a sorted list is created, mailboxes are indexed starting with the lowest-numbered mailbox. If an
unsorted list is created, mailboxes are indexed starting with the first mailbox entered in the list.
The first caller reaches the first indexed mailbox; the second caller reaches the second indexed
mailbox, and so on. When the last-indexed mailbox is reached, the cycle starts over at the first
indexed mailbox.
As an example of an index-type rotational mailbox, imagine that a veterinarian wants pet owners
to hear three pet-care messages over an unspecified period of time. Each time pet owners call
the veterinarian’s number, they (are likely to) hear a different one of the three messages.
In this example (Figure 6-8) the veterinarian assigns FCOS 17 (Rotational Mailboxes) to one
mailbox (mailbox 781) and records a standard veterinary-practice greeting for this mailbox. For
this mailbox the veterinarian also creates distribution list 01 containing three mailboxes
(mailboxes 711-713). To each of the three mailboxes, the veterinarian assigns FCOS 6 (Greeting
Only); for each, the veterinarian also records a different pet-care message.
Messages
Callers cannot leave messages in the rotational mailbox itself, but they can leave messages in
one of the child mailboxes, if the child mailbox is assigned an FCOS that allows callers to leave
messages. You may have up to 190 child mailboxes in the rotational mailbox’s distribution list 01.
Greetings
If you want the server to hang up after it plays the child mailbox greeting, assign a Greeting-Only
FCOS to these child mailboxes, including feature bit 062 (Hang up immediately after greeting).
If you want each mailbox to provide an introductory announcement before connecting the caller
with an employee, give the child mailboxes an FCOS that includes feature bit 063 (Call mailbox
attendant after greeting) or feature bit 064 (Call mailbox’s extension number after greeting). Do
not
include feature bit 062 (Hang up after greeting). Be sure to include the attendant’s or
extension number in the appropriate field when creating the mailbox.
Rotational mailboxes can also be used with NP Forms applications (see FCOS 16).
Mailbox Status
You can obtain information on existing rotational mailbox parameters, such as whether the
mailbox is the period or index type, by using the MailboxDump option in the Mailbox Maintenance
menu.
Figure 6-7 Sample Period-Type Rotational Mailbox
Figure 6-8 Sample Index-Type Rotational Mailbox
Nested Rotational Mailboxes
You can build nested rotational mailbox arrangements by making a child mailbox itself a rotational
mailbox. Figure 6-9 shows an arrangement in which the rotational mailbox has three child
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Copyright 2002, Mitel Networks Corporation 100