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Mitel NuPoint Messenger Technical Documentation - Release 7.0
site. This phone book shows the mailbox owners accessible through the Dial-by-Name function
and their mailbox numbers.
Same Digit for Dial-by-Name and Mailbox Numbers
Occasionally you may need the same digit for a Dial-by-Name trigger
and
in a mailbox number.
With the optional star prefix dialing plan (described above), the digit specified for Dial-by-Name
can still be used for mailbox numbers when the digit is
not
followed by a star (*). Suppose, for
example, that your server has mailboxes beginning with 1 but you also need the digit 1 for Dial-
by-Name. You can specify 1 as the Dial-by-Name dialing plan digit, which causes the server to
prompt the caller to press 1 and * to dial by name.
Transfers and Attendants
The NuPoint Voice application allows you to specify dial strings and methods for transferring
callers, and to specify the use of a wait prompt. If the NP Receptionist optional feature is installed,
you can specify the conditions for a company greeting and mailbox greeting.
Attendant’s Transfer String and System Attendant’s Extension
These two dial strings together describe the steps needed to transfer a call to a live attendant, or
other general assistance number. These steps are PBX-dependent, and can be determined by
actually transferring a call to the attendant from a station set. Use the dial string characters in
Table 2-7.
The attendant’s transfer string contains the coding for all the steps that the PBX must take before
dialing the attendant’s extension number. The default attendant’s transfer string is S+ which
means “do a switch hook flash, then pause for one second.” This string is also used when
transferring a caller to a mailbox attendant’s extension number.
The system attendant’s extension consists of the PBX extension number of the live attendant (or
a “must answer” number, with no mailbox), plus coding that describes any subsequent steps
necessary to complete the call. Up to 30 characters can be entered in this field.
Table 2-7 Transfer Dial String Characters
Character Explanation
0-9, *, # Keys on a standard pushbutton telephone
( The following digits should be dial pulsed (10 PPS)
) Stop pulsing; resume sending DTMF tones
+ Pause for one second
A-D Fourth column DTMF keys
E Go off-hook, wait for dial tone or other steady tone (pager go-ahead or
confirmation tone, for example), then do next item in string
F Switch hook flash and wait for dial tone
G Greet - Wait for a voice or computer tone answer
H Hang up (go on-hook)
L Answer supervision - Wait for telephony signal from destination. Use only
with trunk (four-wire) connections.
N Start a new activity; do not go off-hook
O Ring once
P Go off-hook, do not wait for dial tone
S Switch hook flash, no wait required
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Copyright 2002, Mitel Networks Corporation 20