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Mitel NuPoint Messenger Technical Documentation - Release 7.0
Define a Pager System CP 5012
Set Limits for Paging CP 3336
Set Paging or Message Delivery Schedules and Intervals CP 3321
Test a Page
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CP 3358
Turn All Pagers or Message Delivery in a Mailbox On or Of
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CP 5014
View Pager Configuration CP 6001
Paging
The NuPoint Messenger server supports three pager types: tone pagers that beep when they are
activated, display pagers that show the paging party’s telephone number, and voice pagers that
play a few seconds of a message that was left. Servers can access any of these types of pagers,
and can activate the display of a display pager or issue a message for a voice pager when the
message is left in a mailbox.
Figure 4-1 shows one way paging works in the server. When a message is left in a mailbox
configured for paging, the server places a call to the paging company (through the PBX and the
CO). The pager then indicates the call. BBL paging and the TNPP integration are optional
features that supply a direct RS-232 link to the paging system, rather than the dial-up system
shown here.
Figure 4-1 Pager Call Processing
Paging has these features:
• Three types of pager support (tone, display, voice)
• Paging can be activated for specific types of messages.
• Users can specify the hours available for paging.
• Users can enter the number to be paged.
• Limits for paging can be set through the Limits Class of Service (LCOS).
• The server can track number of pages for billing purposes.
• Pages can be billed to a credit card or other billing account.
Message Delivery
Message delivery provides message waiting indication by calling a mailbox owner at a pre-
configured telephone number. When the phone is answered, the server says, “Hello [user’s
name]. You have [number] unplayed message(s) in your mailbox. Please enter your passcode.”
When the mailbox owner enters a passcode, the server says, “You have [number] unplayed
messages in your mailbox. Press P to play the first message.” The mailbox owner is now logged
into the mailbox, and can use any of the features (Play, Make, Give, etc.) available to that
mailbox.
The server prompts for the passcode once, then waits 30 seconds for a response. If someone
other than the user answers, and does not know the passcode, the server says “Call back when
you can remember your passcode. Good-bye.” and hangs up.
Message delivery is particularly valuable for users who do not work on-site, and so cannot use
ordinary message waiting indicators. Without message delivery, they might have to call in many
times a day to receive messages in a timely manner.
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Copyright 2002, Mitel Networks Corporation 38