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Mitel NuPoint Messenger Technical Documentation - Release 7.0
T Go off-hook, wait for dial tone
V Voice pager: play the first unplayed message and update mailbox
The default system attendant’s extension number is 0. In addition, the NuPoint Voice application
automatically appends an H (hang up) command to the end of the string. This allows the PBX to
drop the call if the caller hangs up before the NuPoint Messenger server completes the transfer to
the attendant. If your PBX does not allow blind transfers to the attendant, add a G (the code for
“wait for a greeting”) to the end of the system attendant’s extension.
If the PBX allows trunk-to-trunk transfer, you can program an off-site system attendant’s
extension number.
Each mailbox can be programmed to direct calls to an intermediate attendant when the caller
requires assistance. In the absence of an intermediate attendant, calls are routed to the system
attendant. Transfer to an attendant can occur in the following situations:
1. When the Key_0 for Attendant Transfer During Greeting parameter is enabled, a caller can
press 0 while listening either to the server greeting or to a mailbox greeting. When 0 is
pressed during the server greeting, the caller is transferred to the system attendant’s
extension. When 0 is pressed during a mailbox greeting, the server first checks the mailbox
for the attendant’s extension number; if none is present, the caller is transferred to the system
attendant’s extension.
2. While logged in, a mailbox owner can press 0 to be transferred to an attendant, if the
mailbox’s FCOS includes feature bit 002 (Can Reach Mailbox Attendant). The server first
checks the mailbox for the attendant’s extension number; if none is present, the caller is
transferred to the system attendant’s extension. (See the Features Class of Service chapter
for more information on FCOSs and feature bits.)
3. If the called party’s mailbox FCOS includes outside caller functions, a caller can press 0, after
recording a message, to send the message and transfer to an attendant. If the message is
left in the attendant’s mailbox, the caller is always transferred to the system attendant. If the
message is left in a personal mailbox, the caller is transferred to the system attendant only if
no attendant’s extension number is present in the mailbox.
4. If the attendant’s mailbox has been deleted, or has a Greeting-Only FCOS, and the wait
prompt is enabled, the outside caller who waits is transferred to the system attendant’s
extension.
Key_0 for Attendant Transfer During Greeting
This function designates the 0 key as either an attendant access number or a log in code. The
default is N, or disabled.
To enable the Key_0 function, you must enter Y. If this function is enabled, be sure to define a
suitable system attendant’s extension number and dial string.
When the Key_0 for Attendant Transfer During Greeting parameter is enabled:
• The server allows an outside caller to press the zero key, while either the company greeting
or a mailbox greeting is playing, to be transferred to the system attendant’s extension.
• Mailbox owners must log in by pressing the star (
*) key either before or after entering their
mailbox numbers. The zero key cannot be used to signal a login.
When the Key_0 for Attendant Transfer During Greeting parameter is disabled:
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Copyright 2002, Mitel Networks Corporation 21