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Mitel NuPoint Messenger Technical Documentation - Release 7.0
If more than one name is found that matches the name dialed, the server plays the specified
number of matching names. A threshold of 3, for example, means that up to three matching
names will be recited, even if there are more than three. If the number of names for a partial
match is greater than the threshold, the server prompts a caller to continue entering letters.
Exact Match Break
Specifying an exact match break determines how callers can enter the partial name of a user.
When “yes” is specified, the caller hears the name and mailbox number play as soon as there is a
match. The caller can, however, end a name entry with the pound (#) key; the caller hears
whatever names match. When “no” is specified and a caller stops entering letters, the server
waits for a time out period before responding; if a caller presses the # key, the server responds
immediately. If the server can determine exactly who the intended recipient is, it plays that
recipient’s name (and mailbox number if not suppressed). Alternatively, the server plays, for
outside callers, that recipient’s personal greeting. If more than one recipient’s name matches the
caller’s input, the server plays the names and mailbox numbers of the possible recipients. A caller
can interrupt the server during name or greeting play by pressing any key on the telephone
keypad.
Single Digit Access
Specifying single digit access means that a caller can enter a single digit to reach a mailbox after
matched names have been played, similar to a tree mailbox operation. When single digit access
is allowed, a match with the name dialed by a caller causes the server to play a prompt such as:
“There are three entries: Jean Brown, mailbox 4321, press 1; John Brown, mailbox 4222, press 2;
Jill Brown, mailbox 4567, press 3. Enter a mailbox number. Press 0 to return to Dial-by-Name.”
The caller can then press the appropriate digit to reach the desired person instead of entering the
entire mailbox number.
When no single digit access is allowed, a caller must enter an entire mailbox number to reach a
mailbox after matched names have been played. A match with the name dialed by a caller
causes the server to play a prompt like the one shown above except that there is no single digit
stated. The caller must enter the entire mailbox number.
Suppressing Mailbox Numbers
Suppressing the mailbox number means the server omits the mailbox numbers in the list of
names played when there is a match with a dialed name. The default is to include the mailbox
number.
Dial-by-Name Database
Each mailbox that can be reached by name must be configured with an FCOS that includes
feature bit 92, which places users’ mailbox numbers in the Dial-by-Name database. The server
searches this database for entries to match a caller’s input. See the FCOS chapter for more
information on this feature bit and how to implement FCOSs.
Even with all the parameters just described set, a mailbox owner’s name can be listed only when
the mailbox owner’s name is specified in the mailbox configuration. Once all these requirements
are met, the name goes into the database as soon as you exit from the respective configuration
menus.
To make sure there is only one mailbox per user’s name, you can print out a phone book for your
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Copyright 2002, Mitel Networks Corporation 19