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Mitel NuPoint Messenger Technical Documentation - Release 7.0
• NuPoint Fax
• Integrations
• NP Forms
• NP Net Digital Network
• NP Receptionist
Note: NP Receptionist and NuPoint Agent can work in the same line group as the NuPoint Voice
application, depending on your integrations. Most other optional features use different line groups.
Use by the Hearing Impaired
Almost all the functions and capabilities in a standard NuPoint Messenger server are available to
hearing-impaired mailbox owners and callers. NP TDD is an optional feature that you can
configure at any NuPoint Messenger server site where a TDD machine is installed.
Modifiers
These characteristics of NuPoint Messenger server software are common to all applications. By
configuring the modifiers, the capabilities and behavior of the application can change.
Most modifiers are introduced in the NuPoint Voice Application chapter.
Types of Configuration
The NuPoint Messenger server has two different kinds of configuration, online and offline
configuration.
Offline configuration
handles server settings that cannot be changed immediately.
This includes setting up line groups.
Online configuration
includes the remainder of server
settings that can be modified at any time. However, since many offline and online configuration
settings work together, there are two kinds of online configuration as well: the active and the
inactive configuration. The
active configuration
is the online configuration currently in use, and
any changes you make to it take effect immediately. The
inactive configuration
is the online
configuration that is in reserve, and this option should be used when you also make changes in
the offline configuration. Then activate the configuration to implement all the changes you made,
both online (inactive) and offline.
Line Groups
A
line group
is a set of one or more incoming telephone lines, which come into line card ports on
the server hardware. Each application you use must be assigned to its own line group (except for
NP Receptionist and NuPoint Agent). Any of the various operations involving outdials can,
however, use the same line group assigned to the Pager application. Most of the modifications
you may want to make to an application are made to its line group.
Dialing Plan
To configure each application, you must define its dialing plan, which is the structure of how the
mailboxes are numbered. Related features include which key a user presses to speak to a
system attendant, or to use call placement.
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Copyright 2002, Mitel Networks Corporation 9