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Mitel NuPoint Messenger Technical Documentation - Release 7.0
Day and Night Hours
This feature of the NuPoint Voice application lets you set the work schedule: both office hours
and which days are handled as weekends. This also handles certain situations such as a user
wishing to speak to a system attendant.
Mailboxes
Every user of the server needs a mailbox, and all applications require mailboxes. The
administrator’s mailbox and attendant’s mailbox are special mailboxes that interact with
applications; they are discussed in the NuPoint Voice Application chapter. Other special
mailboxes – tree, rotational, and broadcast, for example – are discussed in the Mailboxes
chapter. Mailbox features, such as Distribution Lists and receipts, are also discussed in that
chapter.
Classes of Service
There are several classes of service, which are groups of characteristics that affect how the
server operates. The different classes of service are assigned to each mailbox by the system
administrator.
Features Class of Service
The NuPoint Voice software has over two hundred
feature bits
that allow users to perform
functions or that control how the server can be used. These features are grouped into a set called
a Features Class of Service (FCOS), that define who can do what, and how. One FCOS is
assigned to each mailbox. FCOSs are explained in the Features Class of Service chapter.
Limits Class of Service
A Limits Class of Service (LCOS) is a group of limitations on each user, such as length and
number of messages. LCOSs also affect how some optional features work. One LCOS is
assigned to each mailbox. These are explained in the Other Classes of Service chapter.
Group Class of Service
A Group Class of Service (GCOS) determines which users can send messages or respond to
messages from other users. There are two kinds of GCOSs, affinity and bit-mapped. One GCOS
is assigned to each mailbox. These are explained in the Other Classes of Service chapter.
Network Class of Service
A Network Class of Service (NCOS) controls users’ network access and is a part of the NP Net
Digital Network optional feature. More NCOS information is contained in the
NuPoint Voice NP
Net Optional Feature Manual.
Restriction Class of Service
A Restriction Class of Service (RCOS) is an element of NPA/NXX call screening that restricts
mailbox outdials to certain area codes or to certain prefixes within an area code. One RCOS is
assigned to each mailbox. These are explained in the Other Classes of Service chapter.
Tenant Class of Service
A Tenant Class of Service (TCOS) is used with the ESMDI “Multi-Tenant” application, to govern
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