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Mitel NuPoint Messenger Technical Documentation - Release 7.0
numbered mailbox. If the list is unsorted when it is created, the rotation cycle begins with the first
mailbox entered in the list. Distribution lists are allowed in child mailboxes (for example, to create
a nested arrangement) but they are not needed for the rotational arrangement to work.
Members
Identify all child mailboxes as members of distribution list 01 in the rotational mailbox.
Template (NP Forms) Mailboxes
NP Forms is an optional feature, and provides an information template function (voice forms) for a
server.
A NP Forms mailbox plays the greetings stored in its child mailboxes, sequentially, and records a
message after each greeting. A typical application must have a rotational mailbox, with several
child NP Forms mailboxes, all pointing to the same list of Greeting-Only mailboxes.
Tree Mailboxes
A tree mailbox provides a call routing capability. It plays a greeting then prompts the caller to
enter a single digit to obtain more information. After entering the desired digit, the caller is routed
to a child mailbox. A tree mailbox is sometimes called a “bulletin board” mailbox.
A mailbox owner can set up a tree mailbox by creating distribution list 01, then adding the
numbers of the child mailboxes into this list. The lowest-numbered mailbox number can be
reached by pressing 1 after the greeting, the next lowest-numbered mailbox number can be
reached by pressing 2, etc. Up to 190 child mailboxes can be added. A greeting that directs a
caller to enter an appropriate number must be recorded.
As an example of a tree mailbox, suppose that a major hotel chain wants to route callers to a
particular reservations desk. The tree mailbox greeting could be: “Welcome to Globe Hotels’
world-wide reservation service. Press 1 for hotels in Canada and the US; press 2 for hotels in
Mexico and South America; press 3 for hotels in Europe.” Figure 6-11 illustrates this
arrangement.
To implement this arrangement, you would first plan for two series of numbers to be processed in
the same order:
• The mailbox numbers for the three reservations desks
• The single-digit numbers callers press on the key pad to reach these mailboxes
The chart below gives an example.
Department Mailbox #
Di
g
it callers press to
reach mailbox
Canada/US. 104 1
Mexico/S. America 106 2
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Copyright 2002, Mitel Networks Corporation 102