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15–6 User’s Guide
Troubleshooting
I cannot find
the document
or workbook
Isaved.
Pocket Word and Excel recognize and display documents in
only one folder below My Documents. For example, if you
created another folder in the Personal folder in My
Documents, the documents in that folder will not be shown.
To find your document or workbook, tap Start > Programs >
File Explorer. Open the folder you created, then tap the file
you’re looking for.
My device is
always asking
me for a
password.
Tap Start > Settings > Personal tab > Password to be sure
the password settings are configured as you wish.
I cannot find
files sent to me
by another
device.
Check My Documents, which is the default save location
used to receive files.
Screen freezes,
responds slowly,
or no response.
Try resetting your HP iPAQ. Refer to the information on
Resetting the Unit in Chapter 1, “Getting to Know Your HP
iPAQ Mobile Messenger.”
Stylus taps have
inappropriate or
slow response.
Realign the screen. From the Start menu, tap Settings >
System tab > Screen > Align Screen, and follow the
instructions.
My device
keeps running
out of memory.
■ Move programs or data to a memory storage card such
as an SDIO or mini-SD expansion card.
■ Set some programs (such as Notes or Pocket Word) to
automatically save new files on the expansion card.
■ Move e-mail attachments to the expansion card.
■ Delete old or unncesssary files by tapping Start >
Programs > File Explorer. Tap and hold the file, then
from the Pop-up menu, tap Delete.
■ Remove programs you do not use by tapping Start >
Settings > System tab > Remove Programs. Tap the
program to be removed and then tap Remove.
■ Clear program memory by tapping Start > Settings >
System tab > Memory > Running Programs tab. Tap
the programs to be cleared and then tap Stop.
Problem Solution
(Continued)
HP
Confidential