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Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 3.3 or Later
OL-3930-02
Chapter 9 Troubleshooting the Cisco Wireless IP Phone 7920
General Troubleshooting Information
Related Topics
• Resolving Startup and Connectivity Problems, page 9-2
• Resolving Voice Quality and Roaming Problems, page 9-10
• General Troubleshooting Information, page 9-15
General Troubleshooting Information
The following topics provide general information and tips for troubleshooting the
Cisco Wireless IP Phone 7920.
• Troubleshooting Tips for the Cisco Wireless IP Phone 7920, page 9-15
• Logging Information for Troubleshooting, page 9-18
• Erasing the Local Configuration, page 9-19
Troubleshooting Tips for the Cisco Wireless IP Phone 7920
Table 9-1 provides general troubleshooting information for the Cisco Wireless
IP Phone.
Table 9-1 Cisco Wireless IP Phone Troubleshooting
Summary Explanation
Phone gets hot The phone may get warm when calls are in progress or if the
phone is constantly scanning for new APs when the RF signal
is weak. Consider adjusting the RF coverage to provide a more
stable environment.
If the phone is not registered with a Cisco CallManager server,
it is constantly scanning and becomes hot.