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Cisco Wireless IP Phone 7920 Administration Guide for Cisco CallManager Release 3.3 or Later
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Chapter 9 Troubleshooting the Cisco Wireless IP Phone 7920
Resolving Startup and Connectivity Problems
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in
this chapter do not resolve, the configuration file might be corrupted. to create a
new configuration file, follow these steps:
Procedure
Step 1 From Cisco CallManager, select Device > Phone > Find to locate the phone
experiencing problems.
Step 2 Choose Delete to remove the phone from the Cisco CallManager database.
Step 3 Add the phone back to the Cisco CallManager database. See the “Adding Users to
Cisco CallManager” section on page 7-6 for details.
Step 4 Power cycle the Cisco Wireless IP Phone.
Note When you remove a phone from the Cisco CallManager database, its
configuration file is deleted from the Cisco CallManager TFTP server. The
directory number (DN) remains in the Cisco CallManager database as an
unassigned DN. You can assign these DNs to other devices or delete them from
the Cisco CallManager database. You can use the Route Plan Report to view and
delete unassigned reference numbers. Refer to Cisco CallManager
Administration Guide for more information.
Related Topics
• Resolving Startup and Connectivity Problems, page 9-2
• Resolving Voice Quality and Roaming Problems, page 9-10
• Troubleshooting Tips for the Cisco Wireless IP Phone 7920, page 9-15