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Using Basic Features 2:
Now that you are familiar with your phone’s user interface, you are ready to perform basic phone tasks
that you can use on a daily basis. This chapter explains how to handle multiple calls at one time, how to
manipulate incoming and active calls, and how to access directories and lists so you can perform tasks
quickly and efficiently.
The following information is described:
Calling, answering, holding, and ending calls
Ignoring, rejecting, forwarding, and transferring calls
Setting up conference calls
Enabling Do Not Disturb
Listening to voicemail
Handling Directories, Recent Calls, and Favorites
Customizing ringtones
Controlling phone volume
Using headsets
Managing shared lines
How Your Phone Handles Calls
Your phone can handle multiple calls at a time. However, only one active call—the call that has audio
associated with it—can be in progress at any given time. In addition to the active call, your phone may
have multiple other calls that are either held, or in an incoming or ringing state. Your phone can handle a
maximum of 24 calls at one time.
Your administrator can set up your phone to have up to 12 lines (for the VVX 500) or 16 lines (for the VVX
600). Lines can have unique extension numbers, or they can have the same extension number as other
lines.
You can place and answer calls in these ways:
Using the handset
Using the speakerphone
Using a headset
During a call, you can alternate between handset, headset, or speakerphone modes by picking up the
handset, or pressing or . For example, if you’re using the handset, you can switch to headset
mode by pressing , or switch to speakerphone mode by pressing .
When you’re in speakerphone mode, glows green. When you’re in headset mode, glows green if
an analog headset is connected, and blue if a USB headset is connected. When both an analog and USB
headset are connected, the USB headset is used.