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2-10 Issue 2.0 December 1995
Routing Table
The Routing Table is created from “Worksheet B: Routing Table.” There are a
maximum of 25 rows in the routing table. This worksheet has the following
columns:
■ Incoming Called Number
This column contains a called number or a range of called numbers
(separated by a dash). The called number on an incoming call is
compared to this column. If no match is found, it is passed directly to
Intuity AUDIX without changing the called number. If a match is found, the
remaining columns are examined for processing.
NOTE:
On the MERLIN LEGEND system, any trunk that rings directly into a
calling group will deliver the “Trunk ID” (8nn) as the called number.
■ Business Schedule
This column contains either the specific tag “login,” the name or number of
one of the four possible business schedules, or is blank.
NOTE:
Both the Business Schedule column and the Holiday Schedule
column cannot be blank.
If the specific tag “login” is found, the call information is altered so that the
caller will receive Voice Mail service, and the call is passed to Intuity
AUDIX.
If a business schedule is specified (and the current date was not already
found in the specified holiday schedule), the specified business schedule
is examined to determine if the current time falls within the alternate hours
for the current day of week. If a match is found, the automated attendant
mailbox in the “Alternate Service Mailbox” column is substituted for the
called number, and the call is passed to Intuity AUDIX.
If a match to the alternate hours is not found, the specified business
schedule is examined to see if it follows the switch night service status. If
so, the automated attendant mailbox in the “Day Service Mailbox” or
“Night Service Mailbox” column, depending on the switch night service
status, is substituted for the called number, and the call is passed to
Intuity AUDIX.
If the business schedule does not follow the switch night service status,
the day service hours are examined for the current day of week. If a match
is found, the automated attendant mailbox in the “Day Service Mailbox”
column is substituted for the called number, and the call is passed to
Intuity AUDIX. Otherwise, the automated attendant mailbox in the “Night
Service Mailbox” column is substituted for the called number, and the call
is passed to Intuity AUDIX.