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Issue 2.0 December 1995 1-15
Each incoming call is matched to the Incoming Called Number
column in the routing table:
1. If an incoming call is to one of the numbers in the table, further
examination is made of Business Schedule and Holiday
Schedule columns. Otherwise, the call is passed directly to Intuity
AUDIX.
2. If the specific tag, “login” in the Business Schedule column is
found, the call information is altered to cause the call to be passed
directly to voice mail and receive login service when it reaches
Intuity AUDIX.
3. Next, the current date is matched against the Date column of the
holiday schedule, if any, specified in the Holiday Schedule
column of the routing table. If the date matches a holiday, the
automated attendant extension specified in the Mailbox column of
the holiday schedule is substituted for the original called number
and the call is passed to Intuity AUDIX.
NOTE:
The substitution is from the holiday schedule.
4. If a holiday match is not found, the current time is matched against
the Alternate Service Hours columns for the current day of
the week in the business schedule, if any, specified in the
Business Schedule column of the routing table. If the current
time is within the specified range, the automated attendant
extension specified in the Alternate Service Mailbox column
of the routing table is substituted for the original called number, and
the call is passed to Intuity AUDIX.
NOTE:
The substitution is based on the business schedule, but is
from the routing table, not from the business schedule.
5. If no match is found, and the business schedule, if any, specified in
the Business Schedule column of the routing table is set to
follow the switch night service status, the automated attendant
extension specified in the Day Service Mailbox or Night
Service Mailbox of the routing table, depending on the switch
night service status, is substituted for the original called number,
and the call is passed to Intuity AUDIX.
NOTE:
The substitution is based on the business schedule, but is
from the routing table, not from the business schedule.