Filter
Top Products
Issue 2.0 December 1995 1-7
■ Bulletin Board Service
Bulletin Board service (also called Information service) is a call-in
information facility. The caller hears a prerecorded, informational message
and is then disconnected.
The call is passed from the MERLIN LEGEND system to the Intuity system
with call information that allows the Intuity system to provide information
service processing based on the trunk or extension on which the call is
received.
Alternately, bulletin board service can provide multiple messages by
using a menu within an automated attendant.
Intuity Intro Voice Response
Intuity IVR is an application development environment or toolkit for building
customized business applications. Calls are routed to the Intuity IVR application
based on specific numbers called (within a shared calling group) or by using a
dedicated calling group for the application.
Port Considerations
The MAP/5 and the MERLIN LEGEND system each impose some limitations on
the number and arrangement of voice ports when used with the Intuity system.
The choice of how to implement these ports may be based in part on the
following hardware constraints:
■ The MAP/5 is limited to a maximum of 18 voice channels with up to four
digital networking channels. (This is a physical space limitation.)
NOTE:
For the MAP/40 and MAP/100, the MERLIN LEGEND system
restrictions described in the following bullet are the only limiting
factor.
■ Intuity hardware considerations aside, MERLIN LEGEND calling groups
can contain a maximum of 20 extensions for voice ports. A maximum of 20
voice channels are supported for all applications connected to a single
calling group. If more than one calling group is used, a total maximum of
24 voice channels distributed among several groups are supported.
!
CAUTION:
All Intuity AUDIX voice ports must be in the same calling group.