Filter
Top Products
1-10 Issue 2.0 December 1995
Automated Attendant Enhancements
A number of automated attendant enhancements have been made to Release
2.0 of Intuity AUDIX to meet customer needs and to provide feature parity and
migration paths for customers using the AT&T AUDIX Voice Power system on the
MERLIN LEGEND system. These new features include:
■ A mapping table that can be used to route incoming calls to automated
attendants based on the incoming Trunk ID
■ Automated attendant operation based on business schedule(s)
■ Automated attendant operation based on switch Night Service status
■ Automated attendant operation based on holiday schedule(s)
This section describes the various ways the Intuity AUDIX automated attendant
service can be set up to meet specific call handling needs.
Primary and Secondary
Automated Attendant Concepts
A business can deploy automated attendant service in either primary or
secondary mode.
■ Primary Mode
In primary mode an automated attendant system is expected to answer all
incoming calls. The company receptionist backs up the automated
attendant by handling overflow calls and calls from people needing
assistance such as timeouts or dial .
■ Secondary (Backup) Mode
In backup mode the company receptionist is expected to answer as many
calls as possible. The automated attendant service backs up the company
receptionist by handling calls he/she is unable to answer.
Automated Attendant Operation Schedule
Customers may use the Intuity AUDIX automated attendant service to answer
incoming calls on a 24-hour/day basis or at night only, depending upon their
business needs. Typically businesses are considered open during the day and
closed during the night. The term
day
indicates the hours during which the
business is open and
night
indicates the hours during which the business is
closed.
0