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1-6 Issue 2.0 December 1995
■ Voice Mail
Voice mail services allows subscribers to send voice messages to other
subscribers, listen to received messages, forward messages received
with comments attached, reply to messages, and return calls to other
subscribers who left messages. Subscribers can create and edit group
lists and send messages to one or more groups.
Voice mail services also allow the system manager to send broadcast
messages to everyone on the system.
When a subscriber has “new” voice messages in their mailbox, voice mail
turns on the subscriber’s message waiting indicator.
Voice mail may be accessed from internal stations by dialing the
extension for the calling group that contains the Intuity system voice ports
or from outside by calling in on a trunk that is administered to ring at the
Intuity system voice port calling group.
The call is passed from the MERLIN LEGEND system to the Intuity system
with call information that indicates the call was received directly in the
calling group and includes the calling extension number or trunk number.
■ Automated Attendant
An automated attendant directs callers through a series of menu
selections to reach a desired department, extension, or attendant. Callers
are greeted with spoken prompts that guide them in pressing touch-tone
buttons to connect to their desired destination. If there is no answer or the
desired extension is busy, the caller may leave a message or transfer to
an attendant.
An automated attendant can be used in a primary call handling mode or a
secondary call handling mode:
— In primary call handling mode, the automated attendant answers
incoming calls as they are received. A receptionist backs up the
automated attendant by handling overflow calls and calls from
people needing assistance (for example, time-outs and dial 0).
— In secondary call handling mode, a receptionist answers as many
calls as possible and the automated attendant handles any
overflow calls.
The Intuity system allows multiple automated attendants. Each automated
attendant may have separate menus for day and night service and custom
service for special hours and for holidays.
The call is passed from the MERLIN LEGEND system to the Intuity system
with call information that allows the Intuity system to provide automated
attendant processing based on the trunk on which the call is received
and/or on the number that was called.