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Issue 2.0 December 1995 1-13
Customers may want to play different automated attendant greetings and/or
handle calls differently during day and night times. This is done by specifying
different automated attendant mailboxes for day and night times in the
automated attendant routing table. The routing table also allows customers to
specify an automated attendant mailbox for handling calls during the alternate
service hours.
Secondary Automated Attendant Mode
Implementation on the MERLIN LEGEND
System
Automated Attendant service may be used in secondary mode to back up the
receptionist. Intuity AUDIX identifies coverage calls for the receptionist and
routes these calls to an appropriate automated attendant mailbox. Anytime an
external coverage call is received, Intuity AUDIX uses the appropriate
automated attendant mailbox number in the routing table as the called party,
taking into account holidays and time of day. If no matching entry is found, the
called party number received from the telephone system is used to provide
standard Call Answer service.
This scheme allows a business to play different greetings and menus depending
on whether the telephone system is in day or night mode, even when the
automated attendant service is configured to operate in backup mode.
Night Only Operational Mode Implementation
on the MERLIN LEGEND System
Some businesses use automated attendant service only when the business is
closed. The MERLIN LEGEND system is administered to send calls to the Intuity
AUDIX calling group when MERLIN LEGEND system Night Service feature is
activated.
A business may want night time calls to go to a night service operator. Only when
this operator is unable to answer these call are they redirected to the Intuity
AUDIX system. This can be implemented by specifying the night service
operator as the Night Service answering position on the telephone system side
and then covering this answering position with Intuity AUDIX. The routing table
can be used to map the night service answering position extension to an
automated attendant mailbox.