Filter
Top Products
1-4 Issue 2.0 December 1995
To understand how Intuity system applications are integrated with the MERLIN
LEGEND Communications System, the following definitions will be useful (more
detailed definitions are available in the MERLIN LEGEND Communications
System documentation):
■ Coverage Path
When a call is not answered because the called station is busy or
because the called station has not answered within a specified number of
rings, the call is sent to the next point in the coverage path. This may be a
secretary, an attendant, etc. The last, or possibly only, coverage point is a
calling group that sends calls to the Intuity AUDIX system.
■ Coverage Group
Group coverage is an arrangement in which a special coverage group
acts as a routing point for a group of extensions whose coverage is
handled in the same way. Calls that are not answered by a member of the
coverage group are sent to the Intuity AUDIX system by programming a
voice messaging interface (VMI) calling group as the receiver for the
coverage group.
■ Voice Message Interface (VMI) calling group
A VMI calling group has the following characteristics:
— Calls to the group extension ring at the first available station. (That
is, each call rings at the first available station from the beginning of
the list of stations.) This is called “linear hunt.”
— Trunks can be set to “ring in” to the calling group so that an
incoming trunk call goes directly to the first available station.
— The calling group can be programmed as the receiver for a
coverage group so that unanswered calls to the members of the
coverage group automatically go to the first available station for
coverage.
—An
integrated
VMI calling group provides call information to the
voice port receiving each call. The call information allows the Intuity
AUDIX system to determine:
■ If the call being processed was a direct call or a coverage
call
■ If the call was a direct inside call (to the calling group
number) or a direct outside call (on one of the trunks
assigned to ring into the calling group)
■ If the coverage is for one extension calling another, or for a
call made from outside (trunk) to an extension
NOTE:
In a
generic
VMI calling group, call information is not supplied. A
generic VMI group is used for Intuity IVR applications only.