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Issue 2.0 December 1995 1-19
Other Features of Particular Interest
for the MERLIN LEGEND System
A number of features of Intuity AUDIX are of particular interest to customers who
are migrating from AT&T AUDIX Voice Power:
■ Intuity AUDIX allows multiple main automated attendants
■ MERLIN LEGEND Communications System Release 3.0 has a new feature
called Direct to Voice Mail (DVM) that can be assigned to a button to send
calls directly to voice mail without ringing at the called extension.
Multiple Automated Attendants
Because Intuity AUDIX implements automated attendants as a special type of
mailbox, it is possible to have multiple main automated attendants in one Intuity
system. An incoming call is transferred to the mailbox specified by the called
number, which may be the dialed number, a trunk number, or a mailbox
substituted through the routing tables that process the call before it reaches
Intuity AUDIX.
An automated attendant mailbox plays a menu instead of a greeting and
recognizes touch-tones. It will not accept messages directly, but will transfer,
based on touch-tones, to extensions or to other mailboxes that may be
submenus, accept messages, or play announcements. If no touch-tone is
detected within a specified time-out, the automated attendant will transfer to a
default location.
Automated attendants can be set up as the primary call handler with a
receptionist for overflow and special handling, or they can be set up as a
secondary call handler to back up a receptionist. In the primary configuration,
incoming calls ring directly into the Intuity AUDIX calling group. In the secondary
configuration, coverage from the receptionist goes to an automated attendant
instead of a mailbox.
Direct to Voice Mail (DVM) Button
A Direct to Voice Mail (DVM) button is available as a new feature on the MERLIN
LEGEND Communications System, Release 3.0. When a caller presses this
button before making or transferring a call, the call goes directly to voice mail for
the called extension without ringing at the called extension.