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1-14 Issue 2.0 December 1995
General Call Handling by the Intuity System:
Routing Table
As discussed in "Port Considerations" earlier in this chapter, calls for Intuity
AUDIX are processed through DNIS_SVC. Intuity AUDIX then processes the call
based on the called number as follows:
■ If the called number is defined as a regular voice mailbox, call answer
service is provided.
■ If the called number is defined as a bulletin board extension, bulletin
board service is provided.
■ If the called number is defined as an automated attendant mailbox,
automated attendant service is provided.
To expand upon the possibilities for incoming calls, three special tables are
used. The matching and substitution sometimes come from the same table and
sometimes from different tables. (This is clearer if you refer to the processing flow
chart in Figure 1-3.)
■ Routing Table
The routing table is provided for the following reasons:
— To specify different automated attendant menus for calls on
different trunks
— To specify different call handling by automated attendants based
on a business schedule or the switch night service status
— To provide specialized call handling for holidays
— To provide voice mail login service for calls on specific trunks
The routing table can have up to 25 entries. Each entry has the following
columns:
— Incoming Called Number (or range)
— Business Schedule
— Holiday Schedule
— Day Service Mailbox
— Night Service Mailbox
— Alternate Service Mailbox