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1-12 Issue 2.0 December 1995
Businesses can also specify alternate service hours for additional flexibility. This
allows businesses to handle calls more professionally during lunch time. It can
also be used by an organization spread across several time zones to handle
calls appropriately when one location is closed but the other is open. Businesses
can use the MERLIN LEGEND system Night Service status to drive the
automated attendant operation but still use the weekly business schedule for
alternate service hours operation.
Automated Attendant Holiday Operation
Most businesses would like to play different greetings and handle calls differently
on holidays. Intuity AUDIX system allows customers to use four different holiday
schedules. Each holiday schedule can include up to 26 holidays and the
automated attendant (mailbox) to be used for each of those holidays. This allows
customers to use a different holiday schedule for the sales division (opened on
Columbus day) and the services division (closed on Columbus day). It also
allows them to administer different automated attendant greetings and menu
options for each of those holidays.
Automated Attendant Tenant Service Operation
Sometimes a single telephone system and voice messaging system is shared by
several small businesses, or a business has several divisions under the same
roof. Intuity AUDIX can provide superior automated attendant service in these
cases by creating multiple main-level automated attendants and routing specific
calls to each depending on which trunk the call arrives on.
Primary Automated Attendant Implementation
on the MERLIN LEGEND System
When a business uses the Intuity AUDIX automated attendant service in primary
mode, calls are administered to ring immediately at the Intuity AUDIX automated
attendant service. This is done by administering the trunks to ring at a MERLIN
LEGEND integrated VMI calling group (a special type of calling group) whose
members are the Intuity system voice ports.
The MERLIN LEGEND system sends the trunk number to Intuity AUDIX for direct
(non-coverage) external calls. The Intuity AUDIX routing table maps the trunk
numbers received from the telephone system to the automated attendant
mailbox numbers.