Filter
Top Products
Issue 2.0 December 1995 1-11
Intuity AUDIX can use its own weekly business schedules to determine hours for
day and night operation or it can rely on the telephone system to indicate when it
should operate in day mode and when in night mode. The MERLIN LEGEND
system can provide day/night status to Intuity AUDIX. Some other telephone
systems cannot.
Some businesses require the automated attendant to play a different menu
and/or handle calls slightly differently during lunch time. Other businesses may
need a transition automated attendant to handle callers from other time zones.
The alternate service hours feature provides a way to do this. This feature is
independent of whether the business schedule is set to follow the telephone
system night service status.
Automated Attendant Operation Based on
MERLIN LEGEND Status
The MERLIN LEGEND system can be administered to switch from day mode to
night mode operation either by a schedule administered on the system or by
pushing a Night Service button on the attendant console. The advantage of
linking Intuity's automated attendant service schedule to the MERLIN LEGEND
system status is that the two are then guaranteed to be synchronized.
NOTE:
The MERLIN LEGEND system can be programmed to route calls differently
when Night Service is in effect. This feature can be used to provide
automated attendant service only when the MERLIN LEGEND telephone
system is in Night Service mode.
Automated Attendant Operation
Based on Intuity AUDIX Business Schedule
Some businesses de-couple their automated attendant operation from the
telephone system's Night Service status and instead control it by the Intuity
AUDIX weekly business schedule. Each Intuity system can have up to four
weekly business schedules (for example, the Sales and Service divisions may
have completely different work schedules). In each of the four schedules, the
administrator can specify whether the telephone system Night Service status is to
be followed or if entries in the schedule are to be followed. This gives the
flexibility needed for the sales division to follow a weekly business schedule for
its automated attendant service and for the services division to use the telephone
system Night Service status to control its automated attendant service.