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Chapter 4: System Configuration
74 AltiWare ACM 5.1 Administration Manual
To configure music on hold
1. Check Enable Callers on Hold or in Queue to Listen to Music or Recorded
Announcement.
2. Select the Quantum, Triton Analog Station, or VoIP board number to which the audio
equipment is attached.
Playing Music from a File for Music On Hold
The system can be set up to play music on hold from a custom file (and replaces the
system’s default music-on-hold file). This file is located at
\altiserv\phrases\Music\MusicOnWaiting.
Notes:
• A VoIP board is required
• There can only be ONE system default Music On Waiting file, which must be in either
AltiGen PCM format or .wav format.
• The default music-on-hold file can be replaced: simply rename the desired .wav or
PCM file to “MusicOnWaiting” and replace the default music file with the desired one.
If you have two files named MusicOnWaiting in the MusicOnWaiting folder, one a
.wav file and one a PCM file, the .wav file takes precedence.
To play music from a file:
1. On the Audio Peripheral tab, uncheck the Enable Callers on Hold or in Queue
to Listen to Music or Recorded Announcement check box.
2. On the Audio Peripheral tab, check the Enable Callers on Hold or In Queue to
Listen to Music or Recorded Announcement check box.
3. Use the first drop-down list to select the logical board ID of the VoIP board, then
select the From File option from the second drop-down list.
RTP Resource Usage
In the event that AltiWare is controlling multiple AltiGateway systems, the music source
can come from the primary system or another AltiGateway system. When a music
source is in one gateway and listeners are in another gateway, one VoIP resource
channel in each gateway is used to convey the music stream.
Setting Greeting and Update Prompts
To play a prompt before placing the caller into a hold queue:
1. Select the Play Prompt Before Placing the Caller in Queue check box.
2. Use the drop-down list to select the prompt number you want to use for the greeting
message. (Creating prompts is discussed in “Phrase Management” on page 100.)