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AltiWare ACM 5.1 Administration Manual 175
C
HAPTER
13
In Call Routing Configuration
In Call Routing rules determine how the system routes incoming trunk calls to various
targets. The system’s routing steps are as follows:
The In Call Routing Configuration window lets you enter Caller ID and DNIS numbers into
a routing table and set routing rules for a matched number.
To configure In Call Routing, select PBX > In Call Routing Configuration.
Step Routing Process
1 Match DID number configured in extension, workgroup, or hunt
group. If there is no match, go to the next step.
2 Match caller ID defined in the Caller ID Routing table. If there is a
match and
• today is a holiday, route the call according to the Holiday Profile’s
routing rules.
• today is not a holiday, route the call according to business hour
routing rules defined in the Caller ID Routing configuration.
If there is no caller ID match, go to the next step.
3 Match DNIS number defined in the DNIS Routing table. If there is a
match and
• today is a holiday, route the call according to the Holiday Profile’s
routing rules.
• today is not a holiday, route the call according to business hour
routing rules defined in the DNIS Routing configuration.
If there is no DNIS number match, go to the next step.
4 If today is a holiday, route the call according to the Holiday Profile
configured for the trunk port that the call is coming in on. If today
is not a holiday, route the call according to the business hours
routing rules defined in the In Call Routing tab of the Trunk
Configuration window.