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438 AltiWare ACM 5.1 Administration Manual
Q
quality of service (QoS) 315
Quantum
line properties
199
trunk properties
169
Quantum board
trunk seizure
170
queue announcement
297
queue call priority score
300
queue management
advanced
300
for huntgroups
262
for workgroups
296
queue overflow
advanced queue management
302
queue overflow routing
298
queue phrase options
297
queuing control
basic
297
quit queue
299
R
Read Config tool 399
Realtime Transport Control Proto-
col (RTP/RTCP)
definition
431
record option
169
recorded announcements, config-
uration
73
recording
auto attendant phrases
101
configuring call
112
configuring on trunk
153
file description
111
messages
89
multiple gateways
113
personal options
197
remote shared directory
113
requirements
111
Recording button
44
recording options
for workgroups
277
Recording Seat license
198, 277
recording tone
198, 278
refresh enterprise configuration
354
refresh interval, current traffic
statistics
49
registration methods
28
rejoining a server to VoIP domain
344
relocating domain extension
350
relocating domain extension us-
ing #27
351
remote IP phones behind NAT
424
remote locations
338
repair, product
428
replicate from domain
354
report
cumulative IP traffic statistics
356
system summary
355
Report menu
43
reports, call logs
69
reports, system
355–357
requirements
basic AltiServ platform
21
CPU, memory, HDD
22
reset board button
124
Reset button, Extension View
46
Reset button, Trunk View window
46
resetting cumulative statistics
357
Resource board
125
Restoring files
390
restricting tie trunk calls
68
restrictions
call
214
outgoing call
214
ring all available members
261,
294
ring average longest idle member
295
ring back
53
ring fewest answered calls
295
ring first available member
261,
294
ring longest idle member
261,
294
ring shortest average talk time
295
ringing
distinctive, enabling
53
RNA Agent Auto Logout
293
RNA Agent Not Ready
294
route access
60
route access code vs trunk access
code
150, 181
route definitions
out call routing
183
router
316
routing
by caller ID
176
by caller ID & DNIS
175
by DNIS
177
incoming calls
175
routing rules, in call
175
RTP & RTCP settings
431
RTP packet length
330
RTP/RTCP
definition
431
Rx level
improving
165
Rx level, measuring
164
S
scheduling backup 389
scope of extension
changing
348
VoIP domain
346
security alert log file
211
security, detecting hackers
210
send notification
212, 291
server
Exchange
90
server ID
changing length
343
server ID length
432
server IP address
338
servers, using multiple
79
service
parameters
419
subscribing to
419
service level calculations options
button
277
service level for workgroups
48
service level threshold
276
services
AltiGen, stop & start
394
SMTP/POP3
89
Services menu
42
setting 10 digit dialing area codes
68
setting huntgroup hours
253
setting trunk attributes
150
setting up
extensions
193
groups
203
huntgroup mail management
253
huntgroup membership
252
huntgroups
250
workgroups
275
SF (Superframe Format)
132
shared mobile trunk, setting
244
signal channel, about
142
signaling protocol
T1
157
silence suppression
329
single call handling
261
single call handling, enabling
261,
295
single call waiting, enabling
218
single data message format (SD-
MF)
200
SIP Early Media
330
SIP tietrunk properties, setting
154
SIP trunk properties, setting
155
skill setting