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Chapter 7: Auto Attendant Configuration
AltiWare ACM 5.1 Administration Manual 101
Recording Custom Phrases from the AltiGen Phone
When you create custom phrases from the AltiGen phone, keep a record of phrase
numbers and the corresponding phrases so that if a phrase needs to be changed, the
correct phrase number is readily available.
To record a custom phrase:
1. Log in from any telephone on the system by dialing “###”, and entering the system
manager’s extension and password.
This brings you to the AltiGen Voice Mail System Main Menu.
2. Press 6 for the Phrase Management option.
3. Press 2 to record a phrase.
4. Enter a four-digit phrase number between 0001 and 0999.
5. Record the phrase after the tone. Press # at the end of the recording.
6. The system will replay the recorded phrase. Press # if the recording is acceptable.
7. At the Phrase Management menu, press 2 to record additional prompts or star (*)
to exit Phrase Management.
Phrases are stored in the C:\PostOffice\Phrases\LangCustom directory. You can modify
the phrase file to any meaningful name if you want.
Using Professionally Recorded Phrases
Recording studios such as Worldly Voices provide professionally recorded prompts as
electronic files that can be installed and used on the AltiWare system. (Click the Support
link on the AltiGen web site, at www.altigen.com for more information.)
AltiGen provides the Voice File Converter utility to convert these files into the proper
AltiWare format (available from the Windows Start > Programs > AltiWare ACC/ACM
> Utilities menu). Some recording studios provide the conversion service for an
additional fee. The converted file can then be used for an AA or for a workgroup or
huntgroup group setup.
0293 We appreciate your call and will be with you as quickly as possible.
0294 Thank you for your patience. We should be with you soon.
0295 Thank you for your patience. We should be with you soon. For your
convenience, you may leave a message if you wish by pressing the #
key on your telephone and we will get right back to you.
0296 We apologize for the extended delay, but our current call load is
abnormally high. Remember, you may leave a message by pressing
the # key on your telephone and we will get right back to you.
0297 You may still wait if you prefer, but we suggest you leave a message
by pressing the # key on your telephone and we will get right back
to you.
Phrase # Phrase