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Chapter 7: Auto Attendant Configuration
AltiWare ACM 5.1 Administration Manual 97
• Fourth step—Set Call SKLR (Skill Level Requirement) for AltiWare ACM skill-based
routing. You can assign an SKLR from 1-9 to the caller who selects this menu
item. If this box is not checked, go to the next step without delay.
• Fifth step—Execute the action selected from the drop down list. The drop down
list contains the following actions:
Action Description
No Action An “invalid” message plays and the menu is repeated.
Level - Expand
Tree
Expand menu item to create additional level.
Level - Repeat
Current Level
Repeats the level that contains the “Repeat Current
Level” menu item.
Level - Go to Top
Level
Go to the top level and repeat action items on the top
level.
Level - Go to
Specified Item
Goes to selected menu item at any level. A drop-
down list appears from which you select the item.
Call - To Ext./
Group
Transfers call to an extension or group number you
select in the drop-down list.
Call - To
Operator
Routes the call to the operator (the operator is
defined in the System Configuration window).
Call - Dial By
Name
Prompts the caller to enter the name (first, or last, or
both in any order) of the person they want to speak
with and dials the extension that matches the name.
Callers may not have to enter the entire first or last
name before a match is found.
Call - Collect
Extension
The top level of each AA collects the extension
number automatically. The system has a timing delay
to differentiate if the first digit the caller entered is a
menu option or the first digit of an extension number.
Once past the top level, the system will not have the
timing delay to differentiate digits. If you would like
to provide the option for a caller to enter an extension
number, you need to map this action item to one of
the menu options.
Call - Directory
Service
Lists the system users and their extensions to the
caller. For this to work properly, users need to record
their directory names.
Call - Disconnect Disconnects the call.
VM - Record
Message
Leaves a voice mail message in the specified voice
mail box.
VM - Mailbox
Access
Allows the caller to log in to the voice mail system to
retrieve voice mail or change personal options from
the outside. This option is assigned to the "#" key at
the top level of each AA by default.