Filter
Top Products
Chapter 15: Extension Configuration
AltiWare ACM 5.1 Administration Manual 207
To work with mailbox settings, select the extension number you want to work with from
the Agent/Supervisor/Extension list, then click the Mail Management tab.
Figure 6. Extension Configuration, Mail Management tab
Setting an Information-Only Mailbox
You can select the Information Only Mailbox check box to set virtual or physical
extension mailboxes to Information Only, then click Apply to to set one or more
extension mailboxes.
An Information Only mailbox allows callers to listen to customized recorded
announcements. To repeat the announcement, callers are instructed to press the # key.
This mailbox does not take messages from the caller.
Disabling a Mailbox
When you disable a mailbox, a special greeting is played to announce that this mailbox
is not accepting new messages.
Synchronizing with Exchange Server
If your system is set up to synchronize with an Exchange Server, you can select this
check box to enable synchronization for voice mails. See “Setting E-mail Messaging
Options” on page 89, and “Microsoft Exchange Integration” on page 359.
SMTP/POP3 Setting
• Email Name—the user’s e-mail name without the @domain. The default e-mail
name is ext[extension number], that is, the letters “ext” followed by the extension
number. For example, the default e-mail name for extension 2497 would be
ext2497.