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Appendix E: Troubleshooting
432 AltiWare ACM 5.1 Administration Manual
(Control) Protocol, a transport protocol for real-time applications used to transport
packetized voice packets over the IP network.
5. Check the IP Dialing Table in AltiEnterprise Manager for Server ID Length. Refer to
“Defining the IP Dialing Table” on page 336.
6. Check if Called Extension is a Workgroup or has Multiple Call Waiting Enabled.
When the called party is a workgroup pilot number or has Multiple Call Waiting
enabled, the caller is placed on hold and hears ringback or music.
IP Resource Does Not Appear in Current Resource Statistics
When an IP resource doesn’t appear in the Current Resource Statistics window, there
are two possible causes:
• Device Driver is Not Running. Check the device driver. Make sure it’s installed
and working properly.
• Triton VoIP Board is Not Installed Properly. Refer to the Quick Installation
Guide for details on proper installation of the Triton VoIP board.