AltiGen comm ACM 5.1 Telephone User Manual


 
AltiWare ACM 5.1 Administration Manual 267
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Line Park Configuration
The Line Park feature is a kind of call park method. The main differences between Line
Park and system call park are the following:
A Line Park ID can be assigned to a specific IP phone's programmable key; the
system call park cannot.
Line Park IDs can be grouped as a Line Park Group for call routing purposes; the
system call park ID is assign by the system automatically.
The Line Park feature can be used for the following applications:
Inbound call line appearance during business hours
Operator parks a call for a group of IP phone users
Executive/assistance call coverage
Night hours call coverage
Overflow new workgroup calls to a Line Park Group when the queue length or queue
time is too long.
Implementation details - System
A total of 99 (01 to 99) line IDs can be grouped into different Line Park Groups. The
default "System" group cannot be removed.
One Line Park ID can belong to only one group.
A Line Park Group can be assigned to:
Trunk In-Call Routing
Extension/Workgroup Busy or RNA Handling
Extension/Workgroup Forwarding
Workgroup Quit Queue Option
The system will put the caller in queue when calls exceed the total lines assigned to
the Line Park Group.
The park line is released when the call disconnects, is answered, or is forwarded due
to time out.
To configure line park, select PBX > Line Park Configuration.