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Chapter 14: Out Call Routing Configuration
182 AltiWare ACM 5.1 Administration Manual
Configuring Out Call Routing
To configure out call routing, select PBX > Out Call Routing Configuration.
The following configuration steps may help you configure out call routing correctly.
1. Before you configure Out Call Routing, make sure a route access code is configured
in the System Configuration window, Number Plan tab. If you have a problem
changing a first-digit assignment in the Number Plan tab to a route access code,
you may need to set the Access Code in the Trunk Configuration window for all
trunks to None.
2. Create a route and assign trunks to the route. Typically, different types of trunks will
be grouped to different routes. For example, you may need to create a local route
for local trunks, a long distance route for long distance trunks, and a VoIP route for
IP trunks.
3. Assign routes as Default Routes so that regular 7-digit, 11-digit, international, and
emergency calls will go through.
4. Solve a complicated dialing situation by adding an entry into the Dialing Pattern
table and assigning a route to the specific dialing pattern.
5. If the dialing pattern requires adding or removing digits, you may need to edit the
Digit Manipulation on the Route Definition tab to solve the problem. Repeat
steps 4 and 5 until all complicated dialing patterns are entered and configured
properly.
6. If a dialing pattern will use another system's trunk to hop-off, you may need to
create a VoIP or T1/PRI tie trunk route and configure digit manipulation to indicate
which system to hop-off to and how to tell another system that this is a hop-off
dialing by adding a trunk access code or route access code in the dialing stream.
7. If you would like to block a specific dialing pattern, add the dialing pattern and check
Disallow this dialing pattern check box.
WARNING! Make sure the default 911 route is configured to a route that can accept
911 calls. (See Figure 2 on page 185.) Failure to do so may cause failure
of direct 911 dialing. If you do not want a user to call 911 directly because
of too many 911 dialing errors, you can leave the 911 route not
configured. In this case, you need to let all extension users know that they
need to dial 9+911 to call emergency service. A proper warning sticker on
the phone to notify employees about 9+911 dialing would be a good
practice.
Some configuration examples are provided at the end of the chapter. Please use them
as a reference to help you configure your dialing pattern correctly.