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Chapter 22: Workgroup Configuration
AltiWare ACM 5.1 Administration Manual 287
Figure 8. Workgroup Configuration, Mail Management tab
Note: You can use Apply to to apply mailbox settings to one, some, or all workgroup.
Disabling a Mailbox
When you disable a mailbox, the normal greeting is played but callers cannot leave
messages.
Synchronizing with Exchange Server
If your system is set up to synchronize with an Exchange Server, you can check the
Enable Exchange Message Synchronization check box to enable synchronization for
voice mails. See “Setting E-mail Messaging Options” on page 89, and “Microsoft
Exchange Integration” on page 359.
Setting E-mail Options
On the Mail Management tab, you can set the e-mail options for the workgroup:
• E-mail Name—the workgroup’s e-mail name without the @domain. The default e-
mail name is ext<workgroup number>, that is, the letters “ext” followed by the
workgroup number. For example, the default e-mail name for workgroup 500 would
be ext500.
• Retrieve Voice Mail by E-mail Client—selected, this sends voice mail to the user
extension as an e-mail attachment. Deselected, voice mail is retrieved as voice mail.
• Enable Mail Forwarding—selected, the user’s e-mail will be forwarded to the e-
mail address you specify in the Forward E-mail Address box. The address should
be a full address, including the domain (for example, jsmith@thecompany.com).
If you enable mail forwarding, you also specify what you want done with the original
messages after they have been forwarded. In the drop-down list you can choose to: