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AltiWare ACM 5.1 Administration Manual 433
Index
Symbols
#12, enabling, for language set-
ting
107
#27 to relocate global extension
351
Numerics
10 digit dialing area codes 68
A
AA button 44
access code
150, 153
access, system
41
account code
forcing
197
ACM Administrator
installation
38
activity
configuration
75
adding a huntgroup
251
adding a workgroup
275
admin defined #
237
administration
AltiContact Manager
51
admins, how many connected to
system
391
advanced queue management
300
menu selection
301
queue overflow
302
after hours scheduling
282
agent check box
197
agents auto logout
282
allow call redirect/priority change
299
alternate mark inversion (AMI)
132
AltiAdmin
getting around
41
AltiContact Manager
administration
51
AltiEnterprise Manager
323
changing the password
327
default password
315, 324
fixed IP address
325
how to log in
325
login failed
325
resetting password
315, 324
user interface
326
AltiGateways
79
managing
80
AltiGen board test tool
387
AltiGen Communications contact
info
ii
AltiGen IP phone configuration
233
AltiGen servers, using multiple
79
AltiGen services
stop & start
394
Alti-Mobile Extension
limitations
247
AltiServ behind NAT
configuring
335
forwarding ports
336
AltiWare
installation
21
AltiWare Admin & Extension Se-
curity Checker
391
AltiWare Admin default password
41
AltiWare Administrator
41
AltiWare Admins, disconnecting
from system
391
AM schedule
62
AMI line coding
132
announcement
time stamp
208, 255, 288
answer options
218
answering
huntgroup call handling
260
workgroup call handling
294
application extension
217, 282
definition & uses
119
failover plan
120
setup
119
application extension configura-
tion
119
application failover plan
120
Apply To, multiple extensions
194
area code, on trunk
150
area codes
system home
53
attaching a gateway
82
attributes
setting trunk
150
trunk
152
audio peripheral configuration
73
audio peripheral options
for huntgroups
262
auto attendant
adding
94
collecting digits
98
configuring
93
editing
95
making assignments
100
menu items, configuring
96
prompts, phrase management
100
push URL/Web page
96
recording custom phrases
101
setting call priority
96
setting call SKLR
97
auto logout agents
282
auto record
personal extension calls
198
workgroup calls
278
B
B8ZS (Binary 8 Zero Substitution)
132
back up system data
388
backing up
files
389
Backup & Restore Utility
388
bandwidth
and public pipe
335
WAN
315
basic queuing control
297
binary 8 zero substitution (B8Z8)
132
BLF programmable key
237
blocking all outgoing calls
68
blocking calls
67
board
H323SP, configuring
143
MAX, configuring
144
mobile extension, configuring
240
Quantum, configuring
125
SIPSP & H323, configuring
142
SISP, configuring
142
Triton Analog Station, config-
uring
126
Triton Analog Trunk LS/GS &
LS, configuring
127
Triton MeetMe
125
Triton Resource, configuring
125
Triton T1/E1, configuring
128
Triton T1/E1, setting up chan-
nels
133
Triton T1/PRI
128
Triton VoIP, configuring
127
virtual, purpose
142
board configuration
123
Boards View window
44
bridge
conference
53
business hours
24-hour business hour setup
62
business hours profile
caller ID routing
177
DNIS routing
179
business hours, setting up
60
busy call handling
215, 218, 258,