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Chapter 22: Workgroup Configuration
AltiWare ACM 5.1 Administration Manual 303
Application Extension Queue Control
When you select Application Extension in the Queue Control panel on the Queue
Management tab (and an Application Extension is already configured), use the drop-
down list to select the desired Application Extension. For more information on
configuring an application extension, refer to “Application Extension Configuration” on
page 119.
Figure 16. Workgroup Configuration, Queue Management tab, Application Extension Queue
Control
Agent Logout Reason Codes
In a workgroup environment, logout reason codes allow agents to specify why they are
signing off from the workgroup, and the manager can view that information. If logout
reasons are required, the system requests a reason at logout from the phone set and
from the Agent application.
The Agent Logout Reason Configuration window lets you require a logout reason,
and it provides for defining up to 20 reason codes. A logout history can be tracked and
stored for future analysis.
To access this window, select CallCenter > Agent Logout Reason Configuration.