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Chapter 29: Tools and Applications
AltiWare ACM 5.1 Administration Manual 401
– queue quit forward (returns to default value - to voice mail)
– call distribution (if previously configured to Ring First Available Member, Ring Next
Member or Ring All, the setting is not changed. If configured to any other settings,
the setting is configured to Ring First Available Member.)
To convert, select the workgroup (indicated in the Type field) and click the Convert
Group button or double-click the workgroup.
• Convert Hunt group to Workgroup—A hunt group cannot be converted if it
contains at least one non-agent. You must first change the extension from non-
agent to agent (by selecting the agent and clicking the Convert Agent button or by
checking the Agent check box in the Extension Configuration window before
converting).
To convert, select the hunt group (indicated in the Type field) and click the Convert
Group button or double-click the hunt group.