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Chapter 15: Extension Configuration
AltiWare ACM 5.1 Administration Manual 197
• Enable Dial-By-Name—Select this box to allow incoming callers to search the
extension list by employee name for this extension.
• Enable Intercom—Select this box to enable the intercom call feature for this
extension. Pressing #93 allows the user to make an intercom call to another
intercom-enabled extension.
Note: Intercom is only available for extensions on Triton Analog Extension Boards
and AltiGen IP Phone Extensions. The option is unavailable for extensions on
Quantum boards.
• Agent - Allows the extension to be added as a member of one or multiple hunt
groups or workgroups. “(Agent)” will be displayed in the extension’s Type field, next
to the extension type.
Forced Account Code
These settings determine how callers use any account codes you have established when
making outgoing trunk calls.
For information on creating account/code associations, see “Creating Account Codes” on
page 69.
• Enable Forced Account Code—Forces the user to enter an account code.
• Override Allowed—Prompts the user to enter an account code, or the user can
press # to bypass the account code.
• Account Code Validation—Forces the user to enter a valid account code.
• For Long Distance Call Only—The system determines if an outgoing call starts
with a long distance or international prefix. If it does, the call will require an account
code.
Personal Call Recording Options
The system administrator can specify the following personal call recording options for an
agent extension:
WARNING! Listening in to or recording a conversation without the consent of one or both
parties may be a violation of local, state, and federal privacy laws. It is the
responsibility of the users of this feature to assure they are in compliance with
all applicable laws.
• Disable—No call recording.